| May 22, 2022

Moreno Travel Operator which offers package tours listed in this publication for which we count with National Tourism Registry, declares that it is solely an intermediary between the user of this package and the entities or persons involved in providing the services included therein, such as hotels, restaurants, ground transportation, airline, etc..

Moreno Travel Operator S.C. of R.L., is not responsible for damage caused to the user of this service, such as accidents, theft and any damage, injury or incident that will cause the recruitment of this package.

The user must explicitly follow the rules and conditions established by contracted service providers, exempting Moreno Travel Operator S.C. of R.L. any liability for noncompliance.

Companies participating in this package and tour operator is responsible Moreno independently each, and the latter only intervene as an intermediary to manage the repayment of the amount paid or advanced user.

Any unused service will not voluntarily claim or right to any refund.

If due to force majeure or unforeseen circumstances, providers of contracted services could not provide them partially or totally, the travel agency organizing only by the user manage the repayment of the appropriate amount to the exclusion of any other commitment.

When Moreno Travel Operator who canceled a trip or excursion of any kind, for reasons beyond the tourist, be required to repay all the advances or payments made.

The fact that the customer submit a deposit and / or payment for the program you have chosen, you agree to the conditions and responsibilities contained in this publication.

Moreno Travel Operator shall have the right to cancel any output if it thinks fit for reasons beyond the agency, and agrees to repay the advance or full payment.


4 * hotels you have selected Moreno SC Travel Operator of R.L. and which has an agreement are:

In San Cristobal de Las Casas: Hotel Casa Mexicana Hotel Diego de Mazariegos, hotel Ciudad Real, Plaza Magnolias Hotel, Holiday Inn, Old House.

(None of these has a pool because the weather conditions in San Cristobal de Las Casas, Chiapas.)

In Palenque: Hotel Ciudad Real, Plaza Palenque, Maya Tulips (All have pool).

All authorized by the federal Tourism Secretariat hotels 4 *

In case of unavailability in any of these hotels will be assigned one 3 * or above if desired, with its respective exchange rate.

Moreno Travel Operator is not responsible for any damage caused in any of the hotels mentioned above.

The entrances to the hotels should be invariably the day of arrival of arrival of passengers to their destination. The time of entry of the hotels will be provided after 15:00 and departure at 13:00 hours, in case the passenger arrival is before 15:00 hours, may be the case the rooms not be reported until now. In the days out of every hotel, passengers must leave the room at the time indicated by the hotel. The rooms have one or two double beds, the bed. three are with two beds.


Published prices are in Mexican pesos payable in domestic currency.

Published prices are subject to change without notice.

Reservations must be accompanied by payment of a deposit of 50% of the trip, liquidated the balance at least 5 days prior to departure date. Registrations will be valid only when confirmed by the agency in organizing and was settled the total amount of travel. Enrollment in any of the trips included in this publication, implies full agreement to each and every one of the conditions.

When the passenger voluntarily desist from travel booked by a specific date, the cancellation is free of charge if performed before the initiation 2I days of travel. Between 20 and 15 days will be charged 500 Mexican Pesos per file, 15 to 10 days will be charged 25% costs, 10 to 3 days will be charged 50% costs. Within 48 hours before departure will cost the full amount of the trip.

Can travel at least 2 people.

Packages are reimbursable provided they are canceled before 21 days from the date of departure.

We will not accept coupons that are intended to be used land.